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Evidence Guide: CHCORG608E - stablish and manage new programs or services

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

CHCORG608E - stablish and manage new programs or services

What evidence can you provide to prove your understanding of each of the following citeria?

Complete strategic planning activities

  1. Research, assess and identify the need for development and change and consult all relevant people in an appropriate way
  2. Clarify, negotiate and agree with key stakeholders and target groups, goals and objectives consistent with the purpose and philosophy of the organisation
  3. Recognise risks associated with implementing the strategy and take steps to maximise outcomes to ensure compliance with duty of care and meet all objectives
  4. Evaluate the proposed strategy against existing programs and services, and identify gaps
  5. Carry out negotiations in a way that generates support and takes account of key stakeholder views
  6. Identify and assess financial cost and resource requirements
  7. Where required resources are not immediately and readily available, make submissions to potential relevant funding sources
  8. Implement appropriate structures to oversee task as relevant
Research, assess and identify the need for development and change and consult all relevant people in an appropriate way

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Clarify, negotiate and agree with key stakeholders and target groups, goals and objectives consistent with the purpose and philosophy of the organisation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Recognise risks associated with implementing the strategy and take steps to maximise outcomes to ensure compliance with duty of care and meet all objectives

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Evaluate the proposed strategy against existing programs and services, and identify gaps

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Carry out negotiations in a way that generates support and takes account of key stakeholder views

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and assess financial cost and resource requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Where required resources are not immediately and readily available, make submissions to potential relevant funding sources

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement appropriate structures to oversee task as relevant

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Manage implementation of new program or service

  1. Develop implementation plans to suit a variety of contexts and to cope with contingencies
  2. Provide appropriate support to those involved in implementing the strategy to ensure original aims and objectives are pursued
  3. Establish, monitor and regularly review, policies and procedures to manage the use of staff, equipment and other physical assets
  4. Convey to relevant personnel all operational details including timeframes, resources, staffing limits and financial procedures, in an appropriate manner
  5. Develop a budget and monitor expenditure and resources in line with organisation procedures and planned outcomes
  6. Implement project or strategy in line with all relevant guidelines and legal requirements
Develop implementation plans to suit a variety of contexts and to cope with contingencies

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide appropriate support to those involved in implementing the strategy to ensure original aims and objectives are pursued

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish, monitor and regularly review, policies and procedures to manage the use of staff, equipment and other physical assets

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Convey to relevant personnel all operational details including timeframes, resources, staffing limits and financial procedures, in an appropriate manner

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop a budget and monitor expenditure and resources in line with organisation procedures and planned outcomes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement project or strategy in line with all relevant guidelines and legal requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish and manage organisation and operational arrangements

  1. In conjunction with key clients and stakeholders, determine a structure consistent with purpose, philosophy and roles of organisation, and which meet industrial, legal and policy requirements
  2. Develop documentation systems and processes to ensure all legal requirements are met, and submit them to relevant decision-makers for authorisation as appropriate
  3. Maintain and keep required records to ensure legal organisation and statutory requirements are met
  4. Develop appropriate promotional activities and direct at stakeholders, target groups and relevant personnel within the organisation to optimise effectiveness and support
In conjunction with key clients and stakeholders, determine a structure consistent with purpose, philosophy and roles of organisation, and which meet industrial, legal and policy requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop documentation systems and processes to ensure all legal requirements are met, and submit them to relevant decision-makers for authorisation as appropriate

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain and keep required records to ensure legal organisation and statutory requirements are met

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop appropriate promotional activities and direct at stakeholders, target groups and relevant personnel within the organisation to optimise effectiveness and support

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Undertake appropriate evaluation and reporting

  1. Devise evaluation process and related techniques to collect and analyse data and ensure it meets the needs of decision-makers, funding organisations and other people and groups with stake in program or service being evaluated
  2. In consultation with relevant people, define criteria to be used to judge the value and effectiveness of the program or service
  3. Actively seek views of interested parties at regular time intervals and use to inform the ongoing development and implementation of the program or service
  4. Regularly monitor progress in implementing the program or service against the agreed plan
  5. Use evaluation information for revision, ongoing development and implementation of program or service
Devise evaluation process and related techniques to collect and analyse data and ensure it meets the needs of decision-makers, funding organisations and other people and groups with stake in program or service being evaluated

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

In consultation with relevant people, define criteria to be used to judge the value and effectiveness of the program or service

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Actively seek views of interested parties at regular time intervals and use to inform the ongoing development and implementation of the program or service

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Regularly monitor progress in implementing the program or service against the agreed plan

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use evaluation information for revision, ongoing development and implementation of program or service

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate this unit of competency:

The individual being assessed must provide evidence of specified essential knowledge as well as skills

This unit is most appropriately assessed in the workplace or in a simulated workplace and under the normal range of workplace conditions
This may include the use of languages other than English and alternative communication systems

It is recommended that assessment be conducted over more than one occasion and that competence be demonstrated in the planning, implementation and evaluation of at least one new program

Access and equity considerations:

All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work

All workers should develop their ability to work in a culturally diverse environment

In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people

Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities

Context of and specific resources for assessment:

This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged

Resource requirements for assessment of this unit include access to an appropriate workplace where assessment can be conducted

Method of assessment:

In cases where the learner does not have the opportunity to cover all relevant aspects in the work environment, the remainder should be assessed through realistic simulations, projects, previous relevant experience or oral questioning on 'What if?' scenarios

Assessment of this unit of competence will usually include observation of processes and procedures, oral and/or written questioning on Essential knowledge and skills and consideration of required attitudes

Where performance is not directly observed and/or is required to be demonstrated over a 'period of time' and/or in a 'number of locations', any evidence should be authenticated by colleagues, supervisors, clients or other appropriate persons

Required Skills and Knowledge

This describes the essential skills and knowledge and their level required for this unit.

Essential knowledge:

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

These include knowledge of:

Project management models/processes

Submission writing protocols

Funding sources and submission protocols

Referral protocols

Range of services available across organisations

Marketing models/systems

Financial management models/systems

People management models/systems

General management principles/models

Change management models/principles

Essential skills:

It is critical that the candidate demonstrate the ability to:

Devise, initiate, manage and evaluate programs and services

Demonstrate application of knowledge related to applicable agency and legislative requirements

In addition, the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

These include the ability to:

Demonstrate application of skills in:

project management

financial management

people management

communication

delegation

safe and effective use of relevant information technology in line with work health and safety (WHS) guidelines

Range Statement

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Contexts for planning, managing and evaluating programs and services includes:

Managing projects or strategies internal to the organisation/agency

Managing projects or strategies across organisation/agencies

Managing projects in collaboration with the community or community based organisations

Planning, managing and evaluating programs and services will be carried out within requirements established by:

Organisation missions, philosophy, outcomes and goals

Quality standards

Organisation policy, procedures and program standards

State and commonwealth legislation and other statutory requirements

International conventions on the rights of children and young people

Duty of care, code of ethics, professional standards, organisation standards

Evaluating feasibility of programs or services includes:

Direction and outcomes are evaluated against existing and future organisation mission, objectives and outcomes for consistency and congruity

Stakeholders impacted on by project or strategy are involved as much as is appropriate in setting the direction, providing input e.g. content and/or process, and marketing

Identifying and acquiring resources includes:

Preparing submissions

Liaising with key stakeholders and assessing the availability and accessibility to funding